Q:Do your company trade to our my country ?How do you shipping it?
A:We trade to many counties such as United States, United Kingdom ,Europe,and Australiaand and so on . We use DHL, TNT,EMS and UPS to ship all our packages.
We ship items to following countries via EMS :
Hong Kong, Macau,Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Viet Nam,Australia, New Zealand,France,Greece, Ireland,U.K.Canada, U.S.A ;
We ship items to following countries via DHL/TNT/UPS:
Belgium,Germany, Italy, Spain, Switzerland, Argentina, Brazil, Mexico, Cyprus,Israel,Russia,,South Africa.
Usually it takes about 4-7 days for customers to receive items when shipping via EMS; After articles are sent out,we will provide you with a tracking number via email;
Q:Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
A: Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly. More on security and trust.
Q.Can I trust to shop on this website?
A:Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.
Q. What size should I order if I am in between sizes?
A:If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8 ? you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.
Q.How long will it take to delivery?
A:Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 2 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS shipping normally takes 5-8 work days, and the slow shipping method normally takes 7-10 work days.
Q: What happens if my shipment is lost or stolen?
A: It is unlikely that your package is lost or stolen. If we approve that your Goods disappears, we will resend you another for impenstate. But if the postal service delivers the shoes to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.
Q:How do I track my order?
A:Most orders can be tracked by going to UPS.com.We will do it.When you have any problems ,plese contact us. You will need your 5-digit order number (found in your e-mail confirmation) and the ship-to zip code. Your order number is your reference number. Simply enter this information into the proper fields and click on the track button. If there are no results, it does not mean that your order has not been shipped. Some of our locations do not support this tracking method. Please contact us via email if you need further tracking assistance.
Q: Where do I return my shoes?How long will it take to process my return?Do you pay for return shipping?
A:If you have any problem, please contact us. If you want to return, we will process all returns, anddo process them as quickly as possible. On all returns and exchanges, processing may take up to 30 days. With returns, you only need to responsible for return shipping . We apologize for any inconvenience .
We have pay high attention to your privacy to protect your privacy, hope you do your shopping happily and set your mind at rest.
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